Information We Collect

Running a budgeting service means we need certain information to help you manage your finances effectively. Here's what we gather and why it matters.

Personal Information You Provide

When you sign up or use our services, you might share:

• Your name, email address, and phone number for account creation
• Business details like company name, ABN, and industry type
• Financial information necessary for budget planning and analysis
• Payment details when you purchase our services
• Communication preferences and feedback you send us

Automatically Collected Data

Our systems automatically capture technical information to improve your experience:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referral sources and navigation patterns
• Cookie data for functionality and analytics

How We Use Your Information

Every piece of data we collect serves a purpose. We don't hoard information for the sake of it.

Data Protection and Security

Security isn't just a checkbox for us. We've implemented multiple layers of protection because your financial information deserves serious safeguarding.

Our security measures include:

• 256-bit SSL encryption for all data transmission
• Encrypted storage of sensitive financial information
• Regular security audits and vulnerability assessments
• Restricted employee access based on role requirements
• Multi-factor authentication options for your account
• Automated monitoring for suspicious activity
• Regular backup systems with secure off-site storage

Sharing and Disclosure

We're not in the business of selling your data. But running our service does require working with trusted partners. Here's who might access your information and why.

Service Providers

We work with third-party companies that help us operate:

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and infrastructure
• Analytics services to understand how our platform performs
• Email service providers for communication delivery
• Customer support tools for better service

All these partners are contractually bound to protect your information and can only use it for specified purposes.

Legal Requirements

Sometimes we're legally required to share information with authorities. This happens when we receive valid legal requests, need to prevent fraud, or protect someone's safety. We'll only share what's necessary and, where allowed by law, notify you about such requests.

Business Transfers

If syrontavileo merges with or is acquired by another company, your information would be part of that transfer. We'd notify you beforehand and ensure any new owner respects this privacy policy.

Your Privacy Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. We're here to help you exercise them.

To exercise any of these rights, email us at help@syrontavileo.com with your request. We'll verify your identity and respond within the timeframes required by Australian law.

Data Retention

We don't keep your information longer than necessary. Here's our approach to retention periods.

Active account data stays accessible while you use our services. Financial records are kept for seven years to comply with Australian tax law requirements. Marketing data gets deleted within two years if you don't engage with our communications.

When you close your account, we delete unnecessary personal information within 90 days but retain certain records to meet legal obligations. Transaction histories and tax-related documents stay in our systems for the legally required period.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. You can control cookie settings through your browser, though some features might not work without them.

Types of Cookies We Use

• Essential Cookies: Required for login, security, and core functionality
• Performance Cookies: Help us understand which features work well and which need improvement
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into how visitors use our site

We don't use advertising cookies or share cookie data with ad networks. Our tracking focuses solely on improving service quality.

International Data Transfers

Your data primarily stays in Australia, stored on servers located within the country. However, some service providers we work with operate internationally, which might involve transferring data overseas.

When international transfers happen, we ensure adequate protection through:

• Standard contractual clauses approved by Australian authorities
• Verification that recipient countries have equivalent privacy protections
• Additional security measures for sensitive financial data
• Regular audits of international partners' security practices

Children's Privacy

Our services target business owners and aren't designed for individuals under 18. We don't knowingly collect information from children. If we discover we've accidentally gathered data from someone under 18, we'll delete it immediately.

Changes to This Policy

We update this policy occasionally to reflect service changes or new legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.

Minor updates (like clarifying existing practices) might not trigger notification, but we'll always update the "Last updated" date at the top of this page. Continuing to use our services after changes means you accept the updated policy.

Complaints and Disputes

If you're concerned about how we've handled your information, let us know. We take complaints seriously and investigate thoroughly.

Start by contacting our privacy team at help@syrontavileo.com. We'll acknowledge your complaint within five business days and provide a detailed response within 30 days.

Not satisfied with our response? You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority overseeing privacy compliance in Australia.